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Hotel Sierra Policies

Cancellations

Reservations must be canceled according to each hotel’s cancellation policy to avoid being charged a penalty. Most hotels charge a minimum penalty of one night room and tax if a reservation is canceled after the specified cancellation time. Prepaid reservations and deposits are non-refundable and cannot be canceled without forfeiting the entire amount of the stay or deposit unless specified otherwise. Exceptions may apply during holiday, special events, and conventions.

Commission payments

Hotel Sierra pays 10% commission on all non-qualified rates and select qualified rates for stays up to 14 nights. Commissions are paid to travel agents who are registered with ARC (Airline Reporting Commission) and have a valid IATA (International Airline Transportation Association) number. Commissioned rates include: rack/regular, corporate (short- and long-term), best available, weekend, holiday, AAA and AARP.

Credit card/guarantee

Each reservation must be guaranteed with a valid credit card at the time of booking. In addition, prepaid reservations and deposits will be charged at the time of booking. We reserve the right to cancel any reservation that is not booked with a valid credit card number. Guest must present a credit card in his or her name upon arrival at the hotel. A sufficient amount of credit must be available to cover all room charges, taxes and incidentals. Cash payment will be accepted upon check-out, at which time the credit card authorization will be released. Exceptions may apply during holidays, special events, or conventions.

Group Reservations

Hotel Sierra welcomes group business, but due to the smaller size of our hotels we ask that you contact the hotel directly for group reservations. This way we can do our best to accommodate your group needs. A reservation for five or more rooms, whether booked by one reservation or multiple reservations, is considered a group. Groups must contact the hotel Sales Office for reservations in order to receive special services and group rates. Group services are not available if the reservations are booked electronically or via the internet.

Parties

For the comfort of all of our guests, we do not allow parties or excessive noise in or around guest rooms and suites.

Pets

Hotel Sierra is 100% pet-free.

Smoking

Hotel Sierra is 100% smoke-free.

Special requests

Wheelchair accessible rooms are available upon request but cannot be guaranteed. In addition, we cannot guarantee any bed type requests made to the property. We will always make our best effort to accommodate you, but please understand when circumstances do not allow us to meet your request. Hotel Sierra meets all of the guidelines set forth in the Americans with Disabilities Act of 1990.